Business Design
How will the business create and capture value?
What I examine
- Value proposition
- Revenue and cost drivers
- Resources and capabilities
- Organisation and accountability
Agree how the business makes money and creates value.
Nitesh Chawda / A career in making change happen
Making complex
things move.
I connect strategy, people and emerging technology — turning big questions into practical change and lasting value.
STRATEGY · AI · CYBER · QUANTUMStrategy Director - Head of AI and Emerging Technology · November 2026 – PresentMelbourne, Australia
20+countries consulted in
45+clients advised
+$350MEBITDA uplift across client programmes
Career-wide programme outcomes and experience, including contributions within broader teams.
International experience
Where I have
consulted.
Strategy, M&A, private equity, operating models, AI and quantum work across clients and locations.
Explore the map. Click a country or location marker to change the client list. You can also choose a location below.
53 named clients + 1 advisory relationship + 1 research relationshipChoose a country → see its client list
Engagement, advisory, research & design scopeCorporate offices & delivery hubs
Work at this location
Australia
National programmes and Australia-based advisory.
- Explore the complete client directory below.
Filled markers: engagement, advisory, research or design locations. Outlined markers: corporate offices and hubs.
Map sourcesExplore case studies
Customer journeys, financial business cases and operating-model designs from selected engagements.
Browse all 53 named clients, advisory & research relationships
Accenture
Client-support experience.
Australia
ADNOC
Corporate strategy advisory through my Accenture work.
Australia · 1 corporate / delivery-network locations
Alinta Energy
Strategy, AI governance, operating-model design and post-merger integration; quantum-inspired energy-distribution optimisation roadmap.
Australia · United Kingdom · India · Philippines
ARCVic
Pro-bono strategy, governance, funding and five-year roadmap.
Australia
Australia Post
Strategic operating-model improvement and robotics implementation.
Australia
Australian Gas Networks
Growth initiatives and integrated data dashboards for operational decisions.
Australia · Hong Kong
Autoliv
Procurement technology operating layer.
Corporate geography shown as context · 1 corporate / delivery-network locations
Barclays
Client engagement experience in the United Kingdom.
United Kingdom
Beyond All Abilities
Chair: service model, partnerships, funding and measurable impact governance.
Australia
BHP
Corporate strategy and shared-service HR operating-model design, including a Manila delivery-hub interface.
Australia · Manila, Philippines
Bupa
Operating-model redesign around unified technology platform.
Australia · 1 corporate / delivery-network locations
Caltex
Corporate strategy advisory through my Accenture work.
Australia
Carlyle
Private-equity technology diligence and value-creation opportunities.
Australia · 2 corporate / delivery-network locations
CIMB Bank
Malaysian legal clerk work: case briefs regarding litigious issues.
Kuala Lumpur, Malaysia
Coles
Australian corporate strategy, finance-process prioritisation and Source-to-Pay operating-model work, including BPO delivery offices in India and the Philippines.
Australia · BPO offices in India and the Philippines
Commonwealth Bank
Corporate strategy and Intelligent Operations Centre of Excellence design, including a proposed Bengaluru hub and ANZ spokes.
Australia · Bengaluru, India
Deliveroo
Corporate strategy advisory through my Accenture work.
Australia · 1 corporate / delivery-network locations
Design Works
Operating-model design and AI adoption.
Australia
DoorDash
Sales and customer-experience analytics: customer ordering frequency, demand, restaurant performance and refunds, with commercial and service recommendations.
Australia · 1 corporate / delivery-network locations
Eastlink
Corporate strategy advisory through my Accenture work.
Australia
Edcon
South African retail global business-services operating-model design and financial business case, with planned AI, analytics and automation capability.
South Africa
Foxtel
Customer-experience strategy; co-designed Amelia AI chatbot and self-service journeys.
Australia
Jacks of Fiji
Board strategy, capital allocation, store/category/pricing strategy and AI-enabled retail operations roadmap.
Fiji · 1 corporate / delivery-network locations
KKR
Private-equity technology diligence and value-creation opportunities.
Australia · 2 corporate / delivery-network locations
Lenovo
Global centralisation of back-office finance, IT and HR functions to China, spanning regional operations including Europe and South America. The worldwide office network shows the corporate context for this programme.
Global finance, IT and HR centralisation to China · European programme scope in Prague · South American offices included in the worldwide network · 85 corporate / delivery-network locations
LK Group
Private-equity strategy and AI fraud detection.
Australia
Motorola
Operating-model improvement across continents, alongside Lenovo, with China engagement experience. Global scope is documented; individual delivery-city coverage is not specified.
China · 13 corporate / delivery-network locations
NBN
Installer MVP and command-centre co-design.
Australia
Nolyvra
Board strategy, capital allocation, funding and product strategy, growth, partnerships and performance governance for a recruitment-intelligence platform.
Australia · 1 corporate / delivery-network locations
Optus
Shared-service finance and accounting centres offshore.
Australia
Origin Energy
Simplifying legal entity structures and corporate finance functions.
Australia
RHB Bank
Malaysian legal clerk work: underwriting agreements.
Kuala Lumpur, Malaysia
Samsung
Corporate strategy advisory through my Accenture work.
Australia · 1 corporate / delivery-network locations
Schneider Electric / Province Electric
Blockchain-enabled electrical supply-chain venture/MVP and AI-assisted translation workflows.
Toronto, Canada
Simmonds Lumber
AI adoption for finance functions.
Australia · 4 corporate / delivery-network locations
Singtel
Finance and accounting shared-services operating-model work, including offshore-centre design.
Singapore · 1 corporate / delivery-network locations
Suncorp
Banking workforce optimisation strategy and capacity reallocation.
Australia · 1 corporate / delivery-network locations
Target
Procurement and supply strategy.
Telstra
Retail strategy, RPA across 30+ functions, and finance / GBS operating-model design connecting onshore and offshore capabilities.
Australia · 4 corporate / delivery-network locations
The Campbell Group
Financing documents for South Australian forestry plantation acquisition.
Australia · South Australia · 1 corporate / delivery-network locations
Toll
Multi-country operating-model design and location assessment for overseas finance and accounting capability.
Australia · 4 corporate / delivery-network locations
Unilab
AI agents.
Corporate geography shown as context · 1 corporate / delivery-network locations
Unilever
Client engagement experience in India.
India
University of Sussex Innovation Hub
AI/quantitative modelling and quantum commercialisation research.
Research relationship · Australia / UK
Vector Limited
Client engagement experience in New Zealand.
New Zealand
Victorian Government
Legal / regulatory support for the Victorian Government.
Australia
Virgin Australia
Technical diligence on acquisition of retired fleet assets and financial investment case.
Australia · Nevada, USA
Willis Towers Watson
Multi-country operating-model programs and global centres of excellence across IT, finance, HR and operations.
Australia · Chicago, USA · 2 corporate / delivery-network locations
Winc
Corporate strategy advisory through my Accenture work.
Australia
Windsor Earthmoving
Sell-side M&A pitchbook and mandate.
Australia
Woolworths Group
Data & Analytics operating-model redesign, AI governance and automation enablement.
Australia
Worley
Global vendor logistics redesign and financial modelling.
Australia · 2 corporate / delivery-network locations
Xero
Corporate strategy advisory through my Accenture work.
Australia · 2 corporate / delivery-network locations
Yarra Valley Water
Digital customer experience and water metering strategy targeting threefold throughput and end-to-end operational efficiency; AI portal retrospective review and a strategic playbook for enterprise replication.
Australia
Youth economic forum · Julia Gillard advisory
Advisory support to the Hon. Julia Gillard, former Prime Minister of Australia, for the 25th Youth Economic UN Forum in Prague and The Hague.
Advisory relationship · Prague, Czech Republic · The Hague, Netherlands
01 / The thread through it all
Good strategy matters.
Making it work matters more.
My career has moved from investment banking and M&A to enterprise transformation, board leadership and emerging technology. The question has stayed the same: how do we turn an idea into value that lasts?
Nitesh ChawdaStrategy, AI & transformation executive
Master’s degrees
- ALM (Management) — Harvard Business School
- MTech (Quantum Applications, AI & Cybersecurity) — Sussex
- MEd (Business Leadership & Organisational Change) — Sussex
Postgraduate diploma
- PGDip (Director Leadership) — Harvard, Faculty of Arts and Sciences
Bachelor’s degrees
- BCom (Finance, M&A) — Bond
- LLB (M&A, Corporate Finance) — Bond
A career shaped by exceptional organisations
ALM · PGDip · education
Contracted engagement leadership
Strategy · practice leadership
M&A · analyst
Student development programme
AI & Automation
MTech · MEd · education
BCom · LLB · education
Strategy · senior consultant
Strategy · contract role
Consulting experience
Consulting experience
Strategic delivery partnership · November 2026
Current · AI Lead
02 / My approach
Build your corporate strategy.
Then make it happen.
Business Design, Market Model and Competitive Model underpin all eight steps. Understand how value is created, where demand comes from and why the business can win. The goal is a clear corporate strategy. The eight steps turn it into capable teams, proven economics and delivery that scales.
Market Model
Where is demand, and how will it grow?
What I examine
- Priority customers
- Adoption and demand
- Customer lifetime and loyalty
- Pricing and recurring revenue
Build a shared view of customers and changing demand.
Competitive Model
Why will this business win and keep winning?
What I examine
- Rivals and substitutes
- Disruption and value migration
- Sustainable advantage
- Partners and ecosystems
Understand the alternatives and the forces of disruption.
Eight steps to deliver the strategy
Hover, tap or use the arrow keys to follow the roadmap.
01
Start with shared understanding.
- What this produces
- Decision to progress
01 / Educate
Start with shared understanding.
Give leaders and teams a practical understanding of the technology, its possibilities and its limits.
02 / Enable
Turn learning into everyday capability.
Connect the learning to real roles, tools, workflows and safe-use guidance.
03 / Big rocks
Find the big rocks. Break them down.
Identify the constraints that matter, then turn each into smaller, testable opportunities.
04 / Business case
Make every idea earn its investment.
Test full costs, adoption, risk, time to value and sustained returns before committing.
05 / Scope & prove
Choose a boundary. Prove the value.
Select one area and test feasibility, adoption and economics against a clear baseline.
06 / Build
Build something people can depend on.
Combine the working solution with its controls, support and operating model.
07 / Expand
Extend what the evidence supports.
Take proven components into adjacent teams, checking the value in each new context.
08 / Scale
Make the value last.
Embed ownership, governance and benefits tracking so the returns endure.
03 / Selected work
Selected
case studies.
Selected case studies from Foxtel, Lenovo, Edcon and DoorDash, followed by further work in enterprise transformation, AI and operations.
Foxtel / Digital transformation
Responding to disruption.
Redesigning the experience.
Customer journeys, a financial business case and a future digital service model as streaming changed the market.
Explore the case study
$40M cost savings
New digital strategy
Lenovo / Global finance & AI
A global finance model.
Built around value.
Connecting retained finance, shared services, regional hubs, analytics and AI innovation in one operating model.
Explore the case study
Finance, IT & HR centralisation (Global operating model)
Edcon / South African retail & GBS
Retail at scale.
Services that work together.
A global business services operating model for South African retail, with AI and analytics in the target design.
Explore the case study
Enterprise GBS business case (Target operating model)
DoorDash / Sales & customer experience
More repeat orders.
A better customer experience.
One month of transaction data connecting customer frequency, demand, restaurant performance and refunds to commercial and service recommendations.
Explore the case study
Sales & customer experience (Analytics and recommendations)
Read more case studies
Enterprise transformation
Making integration accountable.
A complex integration needed clear ownership, decisions and controls across parallel workstreams.
Read the caseAI & operations
Turning automation into operating value.
Connecting tools with redesigned workflows, data controls and financial accountability.
Read the case04 / My journey
Always learning.
Always building.
The world keeps advancing. I keep learning to stay current and evolving to move ahead. Formal education gives me depth; professional certificates help me keep specific skills current.
Explore my formal education“It takes all the running you can do, to keep in the same place.”
Lewis Carroll · Through the Looking-Glass
Why I keep learning
Career.
Foundations
Macquarie scholarship
An early opportunity.
A lasting direction.
A Macquarie investment-banking scholarship opened the door to finance and set the direction for my studies in commerce and law.
2011–2013
Macquarie · Bond · Deloitte · Herbert Smith Freehills
Where finance met judgement.
Investment-banking development, a grounding in commerce and law, then an M&A analyst role at Deloitte. The foundation was always commercial: understand the decision before building the model.
2015–2020
Accenture Strategy · Harvard University
Learning how organisations change.
Strategy and transformation work across industries, alongside an ALM in Management at Harvard. I completed the degree while continuing to work at Accenture Strategy.
2021–2024
ISG · Industry strategy · Accenture Director / Senior Strategy Manager
From strategy to operating responsibility.
Operating-model design, enterprise transformation and private-equity diligence brought the business case closer to the people and processes that deliver it.
May 2024–present
Chair
Beyond All Abilities
Ongoing board appointment
I chair board strategy for a disability-focused social-impact organisation, guiding its service model, partnerships, funding and governance. My focus is sustainable services and measurable impact: greater accessibility, inclusion and employment outcomes, supported by clear board oversight and accountability.
Explore Beyond All Abilities2024–2026
Contracted Engagement Manager
McKinsey & Company
McKinsey-contracted engagement leadership at Alinta Energy: six workstreams, 25+ consultants, gateway decisions and board-level accountability.
Jan 2025–present
Non-Executive Director
Nolyvra
Ongoing board appointment
I advise the founders and executive team on commercial strategy, funding and capital allocation, connecting segmentation, pricing, channels and the AI roadmap with a credible investor narrative and sustainable runway.
My board remit includes Chief Commercial Officer performance, KPI/OKR scorecards, quarterly strategy reviews, enterprise risk and ESG. I hold management to agreed milestones and investment returns, and advise on partnerships, adjacent markets and M&A as the recruitment-intelligence SaaS platform scales.
Explore NolyvraFeb–Oct 2026
Acquire Intelligence · Sussex · Board leadership
Building capability for what comes next.
Led AI & Automation at Acquire Intelligence, with postgraduate work connecting quantum technology, AI and cybersecurity to commercial application. Education, enablement and delivery now come together.
November 2026 – Present
Strategy Director - Head of AI and Emerging Technology
Global Financial Services and Insurance Provider
Headhunted following an executive search to pioneer the group’s AI and intelligent operating model. Reporting to the C-suite, I lead AI strategy and emerging-technology adoption across its international subsidiaries.
Listed parent group with 10+ international subsidiaries, annual revenue of 20–30 billion, 17,000+ FTE and approximately one-third market share.
November 2026
Strategy Principal & Subject Matter Advisor — Emerging Technology
N.C Consulting × Alyve
Strategic delivery partnership
N.C Consulting (NCC) becomes a strategic delivery partner to Alyve, bringing my work in corporate strategy, AI and operating models together with a specialist technology and transformation advisory firm.
The partnership combines my commercial and emerging-technology advice with Alyve’s capabilities in technology strategy, solution architecture, AI adoption, intelligent automation and transformation delivery, supported by change management, governance and specialist talent.
Alyve’s published client portfolioANZ, ASX, Telstra, Transurban, Xero and the Reserve Bank of Australia.
Explore AlyveNovember 2026
Enterprise technology ecosystem
N.C Consulting joins IBM Partner Plus
Approved programme registration
Following approval of its IBM Partner Plus registration, N.C Consulting expands its enterprise technology ecosystem — connecting commercial strategy with practical solution design, custom development, integration and implementation.
This next step supports NCC’s focus on turning AI and automation priorities into working solutions, alongside the strategic delivery partnership with Alyve.
Explore the IBM relationship05 / Published Thought Leadership
Research with
practical purpose.
Original academic analysis from Sussex and Harvard: quantum commercialisation, corporate strategy and the business of Liverpool Football Club.
University of Sussex / Academic case study
From quantum research
to commercial value.
Five connected levers for turning scientific progress into a market people can use.
Harvard University / Academic case study
When more investment
is not enough.
What Liverpool Football Club reveals about strategy, talent and sustained performance.
Academic recognition
Commitment to learning.
Recognised in the results.
Harvard University / 2019
4.0 / 4.0 GPA
Academic graduation medal. Harvard recognition for academic achievement.
ALM in Management, completed alongside full-time work at Accenture Strategy.
Harvard University / 2019
Katie Y. F. Yang Prize
Recognised as the top-ranked international student in Finance and Management.
University of Sussex
Full scholarship
Postgraduate study connecting quantum technology with AI, cybersecurity and commercial application.
Bond University
University Medal
Academic recognition alongside my commerce degree and the Vice-Chancellor’s List of Academic Excellence.
Sharing the thinking
Make it clear.
Make it useful.
I bring the same principle to a room of leaders, a panel or a working session: make complex ideas understandable, then connect them to a decision people can act on.
Speaking & professional conversationsQuestions about my work
Who is Nitesh Chawda?
I am a Melbourne-based strategy, AI and transformation executive and board director. My role from November 2026 to present is Strategy Director - Head of AI and Emerging Technology, with experience across enterprise transformation, post-merger integration, private-equity value creation and emerging technology. Explore my career profile.
Where can I see Nitesh Chawda’s project work?
Selected examples include Foxtel customer journeys and digital strategy, Lenovo’s global finance, IT and HR operating model, Edcon’s global business services target design, and DoorDash sales and customer-experience analysis. Each case explains the context, my contribution and the available source assets. My Sussex quantum commercialisation paper and Harvard Liverpool FC paper are academic studies.
References
People behind
the work.
People I have worked with.
Andrew Barnes
Head of C&I · Alinta Energy
I worked with Andrew during my McKinsey-contracted engagement at Alinta Energy, coordinating C&I priorities, delivery workstreams and the financial business case.
Sayan Bhattacharya
Head of Technology · ANZ Bank
I advise Sayan on strategy for Nolyvra, setting commercial priorities and a practical plan to test ideas, prove value and grow.
Vinod Muraleedharan
Managing Director - Accenture Strategy and Operations
I delivered strategy for Vinod across global business services and intelligent solutions, defining the operating model and the capabilities needed to deliver it.
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